Your cart

Once you have placed an order with us, you will receive an automated email approximately 5 minutes after your order is confirmed. Inside this email, we will ask you for some relevant information, such as your machine model, the materials you intend to cut, and your order number. Your order number can easily be found in the order confirmation email sent immediately after your order is placed.

Using this information, our Applications Team will then design feed and speed graphs completely bespoke to you, your machine and the materials you are cutting.

We also strongly encourage everyone ordering from us to mention any questions or uncertainties they may have about their order when replying with the information we request. This allows our team to provide further guidance and support you to the absolute best of our ability.

We are a proud British company, and we want to ensure our fabulous customer service record is preserved and that every customer experience is second to none.

We’ve made getting toolpath support super simple. Just email applications@routerbits.co.uk, or reply directly to the email sent around 5 minutes after your order is confirmed — the same email we use to collect the information needed to create your personalised feed and speed graphs.

Simply let us know what you need help with, and our Applications Team will help you to the best of their ability.

All our orders are shipped from our distribution centre in Manchester, United Kingdom.

Let us introduce you to our 60-Day Money-Back Guarantee. If your tools fail to perform as described, we will refund you within the 60-day period following confirmation of your order.

If you need help with anything at all, you can contact us through any of the following channels. Response times are the same, so simply choose whichever is easiest for you.

WhatsApp: 07707 559051
Email: info@routerbits.co.uk
Phone: 0161 884 5105

We offer 24-hour delivery on every order, and it’s completely free on orders over £100.

Simply email info@routerbits.co.uk, or request an invoice when replying to the email asking for your machine model, the materials you plan to cut, and your order number so we can create your personalised feeds & speeds.