FAQs

Frequently Asked Questions (FAQs)

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What condition does the tool I purchased have to be in to receive a refund?

The tool must be in exactly the same condition as when it left our distribution centre. If the tool or its packaging shows any signs of use or damage, we will unfortunately be unable to process a refund.

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How will I know what cutting parameters to use for the tool I purchased?

Once we receive your order, we will contact you to gather key information, including your CNC machine and the materials you intend to cut. Using this information, we create bespoke, colour-coded cutting parameter graphs tailored specifically to your setup.
We also ensure you fully understand the graphs, and if needed, we are more than happy to arrange a call to walk you through them.

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Do you offer next-day delivery?

Yes. We offer next-day delivery as well as standard delivery (1–3 working days).

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What support do you offer with each product purchase?

Every purchase includes bespoke parameter graphs, and if required, a call with a member of our team to help clarify anything you may be unsure about.
You can also contact us at any time via email: info@routerbits.co.uk.

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Who do I contact if I need help setting up my tool?

Please email info@routerbits.co.uk — we’ll be more than happy to help.

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How long do I have to return an order for a refund?

You have 7 days from receipt of your order to initiate a return, provided the tool is unused and in original condition.

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Who is Router Bits?

We are a UK-based CNC tool supplier and tool designer, operating out of South Wales, with shipping fulfilled from our distribution centre in Manchester.

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Where is Router Bits based?

South Wales.

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Are you a UK company?

Yes — we were founded in Wales.

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Why has my tool snapped, and will you replace it?

Tool breakage is typically caused by incorrect machining parameters or by using the tool on unsuitable materials. As such, we are unable to offer refunds or replacements for tools that have broken during use.

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Will I receive an invoice after purchase?

Yes. You will receive an invoice along with your order confirmation and tracking number via email.

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Will I receive tracking information?

Yes — tracking details are included in your confirmation email.

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Can I return a Router Bits tool once it has been used?

No. Please refer to our refund policy for full details.

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Do you offer trade accounts?

Yes. Please contact info@routerbits.co.uk to check eligibility.

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Do you offer bulk purchase discounts?

Yes. Please email morganadams@routerbits.co.uk with details of the tool(s) and quantities required, and we’ll be happy to work with you on pricing.

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Where can I find your Terms & Conditions?

You can view them here:
https://routerbits.co.uk/pages/terms-conditions

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Who pays for return shipping when initiating a refund?

• If the issue is our fault, we cover return shipping.

• If the issue is not our fault, return shipping costs are the customer’s responsibility.

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What happens if my order is delayed?

Depending on the length of the delay, we will first refund your delivery cost. In rare cases of significant delay, we may also offer a discount or free-shipping voucher for future orders.
If your order is delayed, please contact info@routerbits.co.uk, and we’ll be happy to discuss it with you directly.

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Who do I contact if I have questions after purchasing?

• info@routerbits.co.uk — general enquiries

• morganadams@routerbits.co.uk — direct contact

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I have a small hobby CNC machine with a 3,000 RPM spindle. Can you still create cutting parameter graphs?

Absolutely. Every graph we create is completely bespoke, regardless of machine size or spindle capability.

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I’m a beginner CNC user — can you help me get set up?

Yes. We’re committed to ensuring every customer feels confident and capable of getting the most out of their CNC machine.

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Are Router Bits tools compatible with VCarve?

Yes. All of our tools are compatible with VCarve and most other CAM software.

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Do you provide feeds and speeds for all materials?

Yes. For any material you choose, we will provide optimal feeds, speeds, and pass depths. If a tool is not suitable for the intended material, we will clearly advise you.

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Do you design your own tools?

Yes. All of our tools are designed in-house. Our professional tool designers create detailed digital models, assess geometries, and ensure each design is optimised for its intended application before moving into full-scale production.

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Do you offer sharpening or regrinding services?

Currently, no. However, we are happy to advise on whether a tool may be suitable for regrinding. In most cases, once a tool becomes blunt, it will never perform exactly the same again, as regrinding inevitably alters its dimensions — and in CNC machining, precision is everything.

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Can I speak to someone before purchasing?

Absolutely. Please contact Applications@routerbits.co.uk, and our team will be happy to advise you on the correct tool for your specific application.

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What if I order the wrong tool?

If the tool is unused and in its original condition, you may return it within 7 days of receipt.

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Do you support production environments?

Yes. We work with everyone from small workshops to high-throughput production environments.

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What cutter do you recommend for general cutting of common UK sheet materials?

We generally recommend a compression cutter for most general cutting applications, as its flute geometry is designed to deliver an excellent finish on both the top and bottom edges of the material.

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What CAM software do you support?

Our tools work with VCarve, Fusion 360, Aspire, ArtCAM, and most other CAM software.

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Do you ship overseas?

Please contact us directly to discuss international shipping options.

If you have any questions feel free to email us- 

Direct- Morganadams@routerbits.co.uk 

Need tool advisory? - Contact, Applications@routerbits.co.uk

General - info@routerbits.co.uk